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MIDDLE OFFICE MANAGER OPERATIONS & SOLUTIONS (TRANSIT) M/F


Job details

Entity

The Bolloré Group is one of the 500 largest companies in the world, it now holds strong positions in all its activities around three business lines, Transportation and Logistics, Communication, Electricity Storage and solutions.

Bolloré Transport & Logistics is one of the world's leading transportation groups with 36,000 employees spread among 105 countries where it carries out its business activities in ports, freight forwarding, railways and in oil logistics.

Continuously adapting to the changing needs of its customers, Bolloré Logistics has enhanced its know-how to be recognized as a leading supply chain global provider, ranked among the 10 leading global groups in the sector, including the first integrated logistics network in Africa.

Being part of Bolloré Ports means engaging with an international and visionary Group. A Group that constantly embarks on new undertakings. A Group that invests and innovates.

  

Reference number

MOMTZ-2892  

Job details

Function

Transport / Logistics - Freight forwarding

Position title

MIDDLE OFFICE MANAGER OPERATIONS & SOLUTIONS (TRANSIT) M/F

Type of contract

Permanent contract

Contractual hours

Full time

Mission description

Manage a client portfolio in a sustainable & profitable way
Improve the profitability and the service delivery of the transit department which accounts for 50% of the Agency's GM
Scope of responsibility includes following activities :
Transit import and exports via the port of Dar-es Salaam

Profile

MAIN TASKS AND RESPONSIBILITIES DETAILS

Manage the team (N-1)
Inform N-1 of the entity strategy/ evolutions and communicate on required alignments
Set goals in terms of quality of service & costs control
Assess the performance of the team
Develop & maintain the competencies
Ensure a smooth transfer of files/issues when change of N-1
Setup an induction program for newcomers in collaboration with HR
Apply leave management policy
Organize recruitments (after validation by the HMO) in collaboration with HR department and interview/select potential staff (HMO interview required for IFF level)

Build & adapt process & organizations
Build and review regularly the organisation (staff, skills). IFF units must be balanced in terms of skills and seniority (submission to HMO validation)
Define SOPs in collaboration with QHSE department (submission to HMO for validation)
Organize the quality review within operations with the support of QHSE department & implement validated recommendations

Manage client portfolio
Split the clients portfolio between the different IFF units
Review regularly the client portfolio split by IFF units regarding quality of service delivered, profitability and available means
Ensure that the agreed quality of service is delivered to clients (according to quotation conditions)
Ensure that no potential business with current clients is lost

Manage usual clients relationship
Define the general tariff grid & submit it to HMO for validation
Validate/ Support Sales department actions for specific quotations (technical validation & tariff)
Support Sales department when clients presentation
Lead/ assist IFF communication with the client in case of operational issue (potential or real)
Involvement in credit control committee
Validation of cash clients in the business software
Bypass the blockage of a file for an accounted client (in accordance with HBO)

Monitor quality of service and profitability for every COM unit
Responsible for the achievement of budget goals in terms of gross margin, costs, disbursements, DSO and Quality of Service
Review and analyse disbursements + involvement in disbursement control committee (request arbitrations or decision validation concerning files in anomaly) in collaboration with Disbursement Control Manager
Update & review of invoicing lines (once a year minimum)

Manage operational relationship with subcontractors
In charge of operational relationship with selected subcontractors (including tariffs negotiation) including internal ones
Organize and monitor the quality of service delivered by the subcontractors & provide corresponding feedback to HMO
Ensure the balance in terms of workload between subcontractors

Alert/Inform Management
Implement specific organization/ control on major potential risks (temporary import, direct delivery, exemption process…) and perform a monthly follow-up

Job location

Job location

East Africa, Tanzania, United Republic of

City

Dar es Salaam

Candidate criteria

Languages

English (Fluent)


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