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Customer Service - Import & Export

General Information

The Bolloré Group is one of the 500 largest companies in the world, it now holds strong positions in all its activities around three business lines, Transportation and Logistics, Communication, Electricity Storage and solutions.

Bolloré Transport & Logistics is the result of the union between the Bolloré Group's four traditional businesses. Bolloré Ports, Bolloré Railways, Bolloré Energy and Bolloré Logistics are four areas of business and expertise that now work collectively to satisfy the needs of global clients. Bolloré Transport & Logistics makes all of its areas of expertise available to its clients, including construction and operation of port terminals and railway lines, freight forwarding and logistics

Being part of Bolloré Transport & Logistics means engaging with an international and visionary Group. A Group that constantly embarks on new undertakings. A Group that invests and innovates.  

Job description

Profile

FREIGHT FORWARDING OPERATIONS
Customer Service - Import & Export

Contract

PERMANENT CONTRACT

Location Job

Europe, United Kingdom, Heathrow, London

Contract length

Mission description

The right to work in the United Kingdom is required

Job Purpose:
• To make every client feel that they are Bolloré's only client through exceptional service
• Add value to our services and provide the teams with the skills and knowledge to serve Bolloré clients
• Be Fully Multimodal - Air Imports, Air Cross Trade, Road Imports, Road Cross Trade, Rail Imports & Rail Cross Trade

 

Profile

Key Tasks and Responsibilities
• Planning and arrangement of international consignments according to client instructions and requirements
• Take financial responsibility for both costs and revenue
• Demonstrate flexibility and team skills within the site department to ensure consistent and uninterrupted service to the client and their customers
• Communicate daily on deviations to the transport plan put in place with the client
• Customer service is paramount and relationship building is essential from day one, this to be provided through phone and e-mail communications
• Ensure that any delivery transportation requirements of the end customer are met
• Ensure all enquiries or other communications are actioned promptly and efficiently
• Demonstrate flexibility and team skills within the department to ensure consistent and uninterrupted service to the client and their customers
• Conduct cross training within the team
• Provide professional handling of any Customer complaints
• Maintain mailboxes under your control
• To operate within a multifunctional team and to compliment the offering of client solutions
• Ensure that we effectively and timeously communicate the 5 key stages to our clients
• GDP training to be completed as detailed in the GDP training matrix
• Any other delegated tasks as deemed reasonable as assigned by the reporting superior


Stage #1 Collection from shipper
Stage #2 Transit / transport details
Stage #3 Arrival at destination
Stage #4 Scheduled for delivery
Stage #5 Delivered



Minimum Requirements:

• Knowledge and understanding of Airfreight/Sea freight/Road freight- inbound, outbound and cross trade.
• Knowledge of and understanding of our verticals Healthcare and Aerospace
• Good ICT skills
• Confident presentation and ability to be client facing
• Good communication skills, booth verbal & written
• Friendly, calm and professional manner
• Accustomed to working to fixed deadlines and under pressure
• Enthusiastic, flexible and self-motivated
• Well organized with the ability to work closely with internal departments
• Flexible working hours may be required during busy periods