CUSTOMER SERVICE AGENT

General Information

The Bolloré Group is one of the 500 largest companies in the world, it now holds strong positions in all its activities around three business lines, Transportation and Logistics, Communication, Electricity Storage and solutions.

Bolloré Transport & Logistics is the result of the union between the Bolloré Group's four traditional businesses. Bolloré Ports, Bolloré Railways, Bolloré Energy and Bolloré Logistics are four areas of business and expertise that now work collectively to satisfy the needs of global clients. Bolloré Transport & Logistics makes all of its areas of expertise available to its clients, including construction and operation of port terminals and railway lines, freight forwarding and logistics

Being part of Bolloré Transport & Logistics means engaging with an international and visionary Group. A Group that constantly embarks on new undertakings. A Group that invests and innovates.  

Job description

Mission description

PRIMARY MISSION:
To offer the expertise in freight forwarding to internal and external clients. Establish and develop relationships with clients, as well as optimize customer service.
Responsibilities:
• Ensure client satisfaction and maintain relationships with clients (i.e. key accounts and new clients).
• Optimize customer service through quick, efficient, courteous service, and information exactness.
• Partner and engage with the sales department to prepare and present products and services offered as well as assisting in creating SOPs for all new clients
• Partner and engage with the department supervisors to implement and service new clients
• Develop and maintain relationships with carriers/suppliers to ensure best possible rates
• Responsible for quotes/RFQs/RFIs for respective clients and modes of transport
• Assist the department /product supervisors in different areas
• Ensure to follow ISO procedures put in place.
• Visit clients
• Resource person for technical information.
• Others duties as assigned by the immediate supervisor/manager

 

Profile

Competencies and Skills required :
Extensive knowledge of different modes of transport. Very good knowledge of MS Office environment. Business acumen; ability to communicate very well in English, both orally and written; strong leadership; integrity; excellent judgment; ability to negotiate; problem resolution; team spirit; good decision-making; strong communication skills and emotional intelligence.