Pause
Lecture
Moteur de recherche d'offres d'emploi Groupe Bolloré

 

CBS Canada (Customer Business Solutions)

General Information

The Bolloré Group is one of the 500 largest companies in the world, it now holds strong positions in all its activities around three business lines, Transportation and Logistics, Communication, Electricity Storage and solutions.

Bolloré Transport & Logistics is the result of the union between the Bolloré Group's four traditional businesses. Bolloré Ports, Bolloré Railways, Bolloré Energy and Bolloré Logistics are four areas of business and expertise that now work collectively to satisfy the needs of global clients. Bolloré Transport & Logistics makes all of its areas of expertise available to its clients, including construction and operation of port terminals and railway lines, freight forwarding and logistics

Being part of Bolloré Transport & Logistics means engaging with an international and visionary Group. A Group that constantly embarks on new undertakings. A Group that invests and innovates.  

Job description

Profile

SOLUTIONS
CBS Canada (Customer Business Solutions)

Contract

PERMANENT CONTRACT

Location Job

North America, Canada, Montreal

Contract length

Full time

Mission description

The Customer Business Solutions (CBS) is in charge of commercializing and implementing Bollore Global Business Solutions offer among customers. The CBS works within the perimeter she/he is responsible for (local, country, and region) and shall take into consideration commercial, operational and IS constraints so as to propose and implement a customer oriented optimized solution while using standard modules. He/she works in collaboration with the other CBS of the Division and the VP Operations.

Internally, the Business Solutions offer is organized (but not limited) around the following modules:

Track & Trace (LINK),
Order Management,
Transport Request Management,
Extranet (also known as Web Portal),
Business Intelligence,
Interfaces (EDI) with clients,
COGNOS Reporting
Essential Duties and Responsibilities

PROMOTE / SALE Business Solutions

The CBS is in charge of promoting the use of Business Solutions both internally and externally and implementing the same. He/she participates to the sales process.

· Raise Sales Force awareness and understanding of the IS Business Solutions and the use of its different modules through internal communication actions (presentations) and training.

· Present BOLLORE Business Solutions offer to prospects & clients and build all necessary commercial presentation in accordance with information provided by sales and/or customer.

· Propose indicators, tracking charts, KPI, KOI… matching the client needs (preferably standard reports)

· Reply to tenders, RFI, RFP, RFQ for the part dedicated to information management (in collaboration with Corporate Director of Sales, Director MIS America's and Zone VP Operations if needed).

· Create a standard demonstration of BOLLORE Business Solutions as required by customers.

DESIGN the offer

The CBS designs the Business Solutions offer so as to answer client needs, making sure that it can be deployed globally while respecting the use of the different systems of the Division. He/she shall ensure that the solution is as operationally optimized as possible within the constraints imposed by the client.

· Assess customers' needs in respect of their operational processes and traffic profile while respecting the guideline of BOLLORE Global Offer.

· Identify which combination of BOLLORE Business Solutions shall be used to answer the client needs.

· Liaise with other CBS's and ensure that process is clearly understood by other CBS's.

IMPLEMENT the offer

In charge of the implementation of a solution (including IS and associated processes), the CBS is responsible for the proper delivery of a solution matching the client needs within a realistic timeframe. When applicable, the CBS works with Corporate MIS and provides necessary information to the development of potential specifics (interfaces, reporting…).

· Write down the general process in collaboration with all parties

· Ensure that there is a specific documented TMS/WMS SOP provided

 

Profile

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

This position requires a minimum of an Associate's Degree and one to three years related experience and/or training; or equivalent combination of education and experience.