Pause
Lecture
Moteur de recherche d'offres d'emploi Groupe Bolloré

 

Control Tower

General Information

The Bolloré Group is one of the 500 largest companies in the world, it now holds strong positions in all its activities around three business lines, Transportation and Logistics, Communication, Electricity Storage and solutions.

Bolloré Transport & Logistics is the result of the union between the Bolloré Group's four traditional businesses. Bolloré Ports, Bolloré Railways, Bolloré Energy and Bolloré Logistics are four areas of business and expertise that now work collectively to satisfy the needs of global clients. Bolloré Transport & Logistics makes all of its areas of expertise available to its clients, including construction and operation of port terminals and railway lines, freight forwarding and logistics

Being part of Bolloré Transport & Logistics means engaging with an international and visionary Group. A Group that constantly embarks on new undertakings. A Group that invests and innovates.  

Job description

Profile

CONTRACT LOGISTICS
Control Tower

Contract

PERMANENT CONTRACT

Location Job

North America, Canada,

Contract length

Full time

Mission description

Fulltime

Responsible for U.S Division but based in Canada

Bollore Logistics is looking to add a full-time Control Tower. This position will provide support to the Control Tower Manager for our U.S. division and can be based in either Montréal QC or Toronto ON.

Responsibilities

The Control Tower will provide support to the OKAM and GAM to develop first class customer relations. To achieve operational excellence through enforcing customer SOPs, pro-active action, analysis, promote continuous improvement with key stakeholders. Work closely with stakeholders to optimize and build reports that are required by Tier 1 & 2 accounts that can be used for data analytics that will improve Bollore's operational service, business development and continuous improvement plans.

Responsibilities:

A. Monitor CT Customer's Activities

A1. Consistently monitor emails and respond in a timely and professional manner to Customers and Bollore network in order to provide full visibility to Customers

A2. Responsible and familiarize with track & trace systems (LINK)

A3. Responsible in building and maintaining clear communication and escalation matrix with customers and internal network for ease and simplicity through point of contact and escalation

A4. Lead periodic conference calls with network point of contacts in reviewing new changes / implementation on processes of performance review, standard operating/transportation plans, dashboards report.

A5 Proactively monitor and alert internal network point of contacts and Customers in the event of any service deviations from the standard transportation mapping.

A6. Collaborate regularly through communications with internal network point of contacts on any irregularities, troubleshooting with well prepared and constructive information to Customers in swift and timely

A7. Ensure that contractual rates and agreed plans are closely followed and always aligned with Customer's expectations.

B. Business Support

B1. Collaborate closely with OKAM & GAM in supporting business review materials on periodic basis (monthly & quarterly)

B2. Monitor the performance and highlight ambiguities or actions needed to concerned stakeholders.

B3. Proactively working with the network on alternative solutions in the event of any deviations from customer expectations.

B4. Provide consolidated views of customers' claims (complaints) and facilitate action plans on recurrent issues.

B5. Ensure BLX internal stakeholders communicate with customer on constructive solutions and corrective actions as per Customers' request and agreement.

B6. Communicate and enforce Client SOP requitements within the network.

 

Profile

Education and Qualifications

· Diploma in Logistics/Supply Chain an asset

· Meticulous with good analytical & problem-solving skills

· Resourceful and curious (with an inquisitive mind)

· Independent and fast learner (with minimum supervision)

· Ability to adapt to a fast-paced working environment, with excellent organization skills and ability to multi-task

· Work with integrity and responsibility

· Team player and knows how to have fun!

About

The Bolloré Group is one of the 500 largest companies in the world, it now holds strong positions in all its activities around three business lines, Transportation and Logistics, Communication, Electricity Storage and solutions.

Bolloré Transport & Logistics is the result of the union between the Bolloré Group's four traditional businesses. Bolloré Ports, Bolloré Railways, Bolloré Energy and Bolloré Logistics are four areas of business and expertise that now work collectively to satisfy the needs of global clients. Bolloré Transport & Logistics makes all of its areas of expertise available to its clients, including construction and operation of port terminals and railway lines, freight forwarding and logistics

Being part of Bolloré Transport & Logistics means engaging with an international and visionary Group. A Group that constantly embarks on new undertakings. A Group that invests and innovates.