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Customer Solutions Officer M/F

General Information

The Bolloré Group is one of the 500 largest companies in the world, it now holds strong positions in all its activities around three business lines, Transportation and Logistics, Communication, Electricity Storage and solutions.

Bolloré Transport & Logistics is one of the world's leading transportation groups with 36,000 employees spread among 105 countries where it carries out its business activities in ports, freight forwarding, railways and in oil logistics Continuously adapting to the changing needs of its customers, Bolloré Logistics has enhanced its know-how to be recognized as a leading supply chain global provider, ranked among the 10 leading global groups in the sector, including the first integrated logistics network in Africa. Being part of Bolloré Logistics means engaging with an international and visionary Group. A Group that constantly embarks on new undertakings. A Group that invests and innovates.  

Job description

Profile

CSS (Customer Sales Support)

Contract

FIXED TERM CONTRACT

Location Job

Europe, Netherlands, Breguetlaan 67 – 1438 BD Oude Meer - the Netherlands

Contract length

Full time

Mission description

Customer Solutions is one of key account of Bollore Logistics (Aid & Relief). Customer Solutions is the procurement agent contracted by the Global Fund to carry out the fulfillment of orders to 30 countries in Africa, Asia and Caribbean for essential medicines and PPE.
Bollore Logistics is acting since June 2020 as Key Logistics Service Provider of Customer Solutions for the transportation via all shipments modes of Healthcare products from/to various origins/destinations across the globe.

MAIN TASKS
• Monitoring the operational flow and overall performance (KPI's)
• Supervising to make sure the execution of files are compliant to Customer solutions SOW & MSA
• Controlling and monitoring the invoices (RFQ rates, quality and timely execution)
• Follow up closely Customer Solutions queries, EDI entries, tracker, RFT dates
• Support Operational Control Tower in India and Bollore origin/destination offices
• Create awareness in Africa related topics
• Organize/attend various internal and external weekly calls (per country, PPE orders, operational challenges...)
• Preparation for meetings and Quarter Business Review (QBR) with Customer Solutions
• Direct reporting to Customer Solutions (Key contact point) - helping solving issues, ensuring to provide the efficient transport plan and bring best solutions, working actively on improving communication towards Customer Solutions / PR's

 

Profile

EDUCATION AND COMPETENCIES
• Preferably HBO education in logistics or equivalent to experience;
• Minimum 2-3 years of relevant experience in a similar commercial position;
• Knowledge of air- and ocean freight is a plus;
• Excellent communication and commercial skills;
• Good command of the Dutch and English language in word and writing;
• Knowledge of MS Office such as Word, Excel and PowerPoint;
• Able to perform work independently and take own initiative;
Can work under time pressure and thereby able to set the right priorities;
• You also have a customer and service-oriented attitude, you are solution-oriented, creative and you have a good understanding of figures. Any knowledge on project management and/or project tools are considered a pre;
• Accurate, pro-active, hands-on and problem-solving attitude.

Application of Certification of Good Conduct (Verklaring Omtrent Gedrag) is mandatory. An assessment can be part of the application process.