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Moteur de recherche d'offres d'emploi Groupe Bolloré

 

Customer Operations Support Agent

General Information

The Bolloré Group is one of the 500 largest companies in the world, it now holds strong positions in all its activities around three business lines, Transportation and Logistics, Communication, Electricity Storage and solutions.

Bolloré Transport & Logistics is one of the world's leading transportation groups with 36,000 employees spread among 105 countries where it carries out its business activities in ports, freight forwarding, railways and in oil logistics Continuously adapting to the changing needs of its customers, Bolloré Logistics has enhanced its know-how to be recognized as a leading supply chain global provider, ranked among the 10 leading global groups in the sector, including the first integrated logistics network in Africa. Being part of Bolloré Logistics means engaging with an international and visionary Group. A Group that constantly embarks on new undertakings. A Group that invests and innovates.  

Job description

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SOLUTIONS

Contract

PERMANENT CONTRACT

Location Job

North America, Canada, Montreal

Contract length

Full time

Mission description

Provide support to the Operations team, act as an expert resource for handling difficult/new shipment types and help maintain the adherence to SOPs and contract/client requirements.

Duties and Activities:
Handle complex shipments, ensure quality, and troubleshoot
Secure correct implementation of new traffics
Record customer order in the TMS (Transport Management System) for complex or new shipments; validate alignment of the customer order with our offer (quotation, SOP)
Collect requested documents (commercial Invoice, packing list …) for complex or new shipments
Help maintain high levels of customer service
Periodically review and update the SOPs with the teams
Support Operational teams through communication and training.
Reporting
The employee will be required to take day trips over
short distances; or for extended trips that are reasonably well planned.

 

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QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION REQUIRED: College degree (DEC)
PROFESSIONAL EXPERIENCE: International Freight Forwarding (knowledge in Supply Chain and/or Logistics will be a plus)
5 yrs experience in freight forwarding and logistics with key emphasis in the flow management / control tower / IFF contract operations management / key accounts
Good command of Microsoft Office tools (Excel, Power Point)