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Customs Controller (Imports) - 4on/4off Shifts

General Information

The Bolloré Group is one of the 500 largest companies in the world, it now holds strong positions in all its activities around three business lines, Transportation and Logistics, Communication, Electricity Storage and solutions.

Bolloré Transport & Logistics is the result of the union between the Bolloré Group's four traditional businesses. Bolloré Ports, Bolloré Railways, Bolloré Energy and Bolloré Logistics are four areas of business and expertise that now work collectively to satisfy the needs of global clients. Bolloré Transport & Logistics makes all of its areas of expertise available to its clients, including construction and operation of port terminals and railway lines, freight forwarding and logistics

Being part of Bolloré Transport & Logistics means engaging with an international and visionary Group. A Group that constantly embarks on new undertakings. A Group that invests and innovates.  

Job description


Customs Controller (Imports) - 4on/4off Shifts



Location Job

Europe, United Kingdom, Heathrow - London

Contract length

Mission description

Proof of the right to work in the UK is required for this position

Job Purpose:
• To lead the arrangement from origin stations of consignments, selecting and pushing through the best service in terms of both cost and service
• To Manage Customs Formalities for all Inbound/Outbound shipments
• Monitor and report on time pick up and departure, reporting into Customer Services
• To Monitor and push through while in transit to ensure that consignments move as booked
• Ensure excellent communication to the customer service teams
• To actively seek and implement cost savings on each and every shipment, taking full P & L responsibility
• To be Fully Multimodal - Air Imports/Exports, Air Cross Trade, Road Imports/Exports, Road Cross Trade, Rail Imports & Rail Cross Trade



Key Tasks and Responsibilities
• Planning and arrangement of international consignments according to client instructions and requirements
• Take financial responsibility for both costs and revenue
• Have knowledge of – Healthcare, Aerospace, rail, road, air and ocean
• End to end monitoring of inbound movements
• Opening of files and issuing notices of arrival forAir, Road & Courier shipments
• Communication with overseas offices/partners
• Complete Customs Formalities for all Inbound/Outbound Shipments following instructions
• Ensure that any delivery transportation requirements of the end customer are met
• Regularly updating customer service monthly rates
• Ensure all enquiries or other communications are actioned promptly and efficiently
• Ensuring we meet company DATA Quality KPI with required tracking information
• Demonstrate flexibility and team skills within the site department to ensure consistent and uninterrupted service to the client and their customers
• Administer the operating procedures as defined by customer services
• Compile daily reports on outstanding collections/deliveries
• Communicate daily on deviations to the transport and flight plans put in place to customer services
• Manage suppliers and the service they provide to us, directly and through the Product Manager
• GDP training to be completed as detailed in the GDP training matrix
• Any other delegated tasks as deemed reasonable as assigned by the reporting superior

Hours of work – 4 days on / 4 days off (7pm to 7am)

Minimum Requirements:
• Good telephone manner and customer service skills are essential
• Attention to detail
• Friendly, calm and professional manner
• Ability to handle pressure and good time-management
• Ability to adapt to change and work effectively as part of a team
• Knowledge of current rates and service options, Air, Road and Ocean
• Enthusiasm and self-motivation
• Flexible working hours may be required during busy periods