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Moteur de recherche d'offres d'emploi Groupe Bolloré

 

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Regional Support Manager

General Information

The Bolloré Group is one of the 500 largest companies in the world, it now holds strong positions in all its activities around three business lines, Transportation and Logistics, Communication, Electricity Storage and solutions.

Bolloré Transport & Logistics is one of the world's leading transportation groups with 36,000 employees spread among 105 countries where it carries out its business activities in ports, freight forwarding, railways and in oil logistics Continuously adapting to the changing needs of its customers, Bolloré Logistics has enhanced its know-how to be recognized as a leading supply chain global provider, ranked among the 10 leading global groups in the sector, including the first integrated logistics network in Africa. Being part of Bolloré Logistics means engaging with an international and visionary Group. A Group that constantly embarks on new undertakings. A Group that invests and innovates.  

Job description

Profile

SOLUTION EXPERTISE

Contract

PERMANENT

Location Job

Singapore, Singapore, Magazine Road

Contract length

Full time

Mission description

About the role

This role will manage a team of support members in identifying areas for process improvements while also performing high level troubleshooting of WMS system errors and EDI integration issues. The role will also involve liaising with internal and external stakeholders to ensure smooth resolution of all WMS and EDI service tickets.

What you will be doing

• Lead and guide a team of support analyst to resolve issues promptly to meet SLA
• Monitor closure of all reported incidents troubleshoot and resolve system issues
• Liaise with system admin on system maintenance such as archiving, software patches etc.
• Performs DR exercise at least once a year
• Manage resources to provide off-office standby support
• Manage support function in ServiceNow ticketing tool
• Liaise with vendors for issue resolution
• Present monthly statistical report (Number of issues, Open issues, Response/Resolution Time, number of off-office hours call etc.)
• Organize bi-monthly review with key business stakeholders
• Co-ordinate with users/stakeholders on scheduled / urgent maintenance windows
• Perform configuration in WMOS as part of service request
• Support integration testing request from Customers

 

Profile

The ideal candidate

Essential
• Minimum 5 years of implementation/support experience in Warehouse Management System and EDI integration
• Experience in leading a team
• Strong proficiency in Microsoft Office applications
• Meticulous
• Strong analytical skills
• Excellent oral, written and presentation skills in English

Desirable
• Manhattan WMOS support experience
• Experience with ServiceNow is a plus
• Goal oriented, motivated self-starter with excellent organization skills and ability to multitask