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HEAD of FRONT OFFICE (COMMERCIAL MANAGER) M/F


Job details

Entity

The Bolloré Group is one of the 500 largest companies in the world, it now holds strong positions in all its activities around three business lines, Transportation and Logistics, Communication, Electricity Storage and solutions.

Bolloré Transport & Logistics is one of the world's leading transportation groups with 36,000 employees spread among 105 countries where it carries out its business activities in ports, freight forwarding, railways and in oil logistics.

Continuously adapting to the changing needs of its customers, Bolloré Logistics has enhanced its know-how to be recognized as a leading supply chain global provider, ranked among the 10 leading global groups in the sector, including the first integrated logistics network in Africa.

Being part of Bolloré Ports means engaging with an international and visionary Group. A Group that constantly embarks on new undertakings. A Group that invests and innovates.

  

Reference number

CommManUg-2891  

Job details

Function

Purchasing / Commercial / Customer Relations - Commercial

Position title

HEAD of FRONT OFFICE (COMMERCIAL MANAGER) M/F

Type of contract

Permanent contract

Mission description

Set national sales priorities aligned to regional sales strategy and build a team of Sales
Experts to grow footprint and recognition and each Budget GM objectives

Profile

Activities

Sales target and marketing strategy definition
Define and own Country Gross Margin target (i.e. Commercial Budget) in connection with the regional objectives and in line with the Country Managing Director expectations
Define the overall Sales & Marketing strategy of the entity with the aim to achieve the targets in all the strategic clusters: Key Accounts, Field Sales priorities, Verticals, Routes..
Define the marketing kits and action plan with the objective to achieve each sub-gross margin

Sales management
Elaborate commercial plans of action and schedule of work
Define and allocate portfolio
Organize Sales Team
Set up sales staff objectives
Review sales objectives through weekly and monthly meetings
Participate and supervise hiring of sales candidates

Customer sales support
Customer sales support team organization
Customer satisfaction evaluation (survey, customer complaints)
Customer relationship building with key clients

Team management
Set up sales incentive scheme (commission) in line with financial objectives (Budget) and qualitative objectives (SL, Data quality within CRM…)
Performance assessment
Team building

System control and compliance
Supervise good use of CRM application and implement any Best Practices to ensure full Data Quality compliance
ISO compliance of sales activities
Ensure the efficient communication channel in sales team

Reporting
Participate to management meeting
Implement monthly business Flash Report
Budget report


Working Relations

Company Relations
Country Managing Director
Country HMO
Branch Manager
Country Back Office (DSI, Legal, Finance, Insurance …)



Minimum Qualifications & Experience

Matric (tertiary qualification preferred)
Excellent communication skills
At least 5 years in the clearing and forwarding industry, 2 of which at management level
Sales experience (Proven industry related sales track record)

Job location

Job location

East Africa, Uganda

City

Kampala

Candidate criteria

Languages

English (Fluent)


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